Hosting Information
Choose the hosting plan that best suits your needs. If you are unsure, please feel free to contact us with any questions, or to ask for advice. We will continually monitor your account with you, and recommend any changes or options available to improve your hosting experience.
- Hosting Plans
- Server and datacenter Specifications
- Support Overview
- Terms and Conditions
- Frequently Asked Questions
Terms and Conditions
Total Webmaster reserves the right to change this Policy any time, so please, check this page at least once a month or when in doubt.
Total Webmaster strives to provide the best possible service to all our customers, but we will not tolerate any unlawful activity or abuse on our servers. We respect freedom of speech and expression unless it is harmful to others. These brief guidelines are imposed to protect you, other
Total Webmaster customers and us against such harm.
Payment Policies, Fees, Refunds and Terms of Agreement
Full payment is required before any hosting service is rendered, which includes renewals. All payment-due notices will be sent by electronic mail. No bills or invoices will be sent by postal mail or fax. Prepayment is due each anniversary (one month or one year) following the date the account was established. Billing will continue until you cancel your hosting account. Buy Outright customers are obligated to also pay for domain name registration. You may cancel at anytime. As a policy, we do not offer credits or refunds for hosting time already expended.
If cancellation is done by Total Webmaster due to restrictions violation, there will be no refund.
Total Webmaster will only allow for the discount if cancellation is not the fault of the client, as determined by
Total Webmaster. Additional features can be added at any time. Monthly feature prices are not prorated.
Total Webmaster reserves the right to change prices at any time.
Account Cancellation
You may cancel at anytime. To cancel your account, please contact Customer Service at [email protected]. Notification of cancellation must be received at least ten business days prior to your cycle date, with the cycle date being the day of the month you sign up, in order to avoid charges in full for the next cycle. It is the Clients Responsibility to secure email confirmation from
Total Webmaster that your account has been cancelled. If the client has not yet received email confirmation of account cancellation, then the account remains active, and you will continue to be invoiced.
If Client has a balance due at the time of cancellation, this balance must be paid in full. Cancellation does not absolve Client of any outstanding financial obligations.
Indemnification Policy
You agree to use all Total Webmaster services and facilities at your own risk. Total Webmaster specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall
Total Webmaster be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold
Total Webmaster harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney�s fees asserted against
Total Webmaster, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it�s agents, employees or assigns.
Customer agrees to defend, indemnify and hold harmless Total Webmaster against liabilities arising out of:
- any injury to person or property caused by any products sold or otherwise distributed in connection with a Total Webmaster server;
- any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
- copyright infringement and
- any defective products sold to customer from a Total Webmaster server.
Total Webmaster shall be the sole arbitrator of what violates this Policy.
SPAM Policy
Total Webmaster is committed to a zero-tolerance, anti-Spamming policy. Under this policy, we prohibit Spam, or any unsolicited commercial email, from being sent either: Over the
Total Webmaster network, by customers or any other users of the Total Webmaster network (including customers' customers); AND/OR over ANY network� if the message sent advertises or mentions a site hosted on the
Total Webmaster server.
We react quickly and seriously to violations, and we further reserve the right to terminate the services, without prior notice, of any customer disregarding this policy. Sending unsolicited commercial email (a.k.a. "spam"), cross-posting messages to a large number of usenet groups, posting obscene or threatening messages while using or referring to an
Total Webmaster email address or web site URL is prohibited. The use of Total Webmaster
servers as a mail drop for responses to activities described above is also prohibited. Accounts cancelled due to spam will be billed a "clean up" fee of �500.
If you have any complaints or comments regarding Spam on our network, please direct them via email to
[email protected]
Content Policy
All services provided by Total Webmaster may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any English Law is prohibited. This includes, but is not limited to: copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, or material protected by trade secret and other statute without proper authorization. The subscriber agrees to indemnify and hold harmless
Total Webmaster from any claims resulting from the use of the service which damages the subscriber or any other party.
Pornography and sex-related merchandising is prohibited on all Total Webmaster servers. This includes sites that may infer sexual content, or links to adult content elsewhere.
Total Webmaster will be the sole arbiter in determining violations of this provision.
Also prohibited are sites that promote any illegal activity or present content that may be damaging to
Total Webmaster servers or any other server on the internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
- Pirated software
- Hacker programs or archives
- Warez sites
- Illegal MP3's
- Child Pornography
Total Webmaster is in the business of providing primary web hosting services both to resellers and for virtual accounts. We do not allow the use of our services to promote the use of other primary web hosting companies who are our direct competitors.
Any illegal activity, including adult content, links to adult content web sites, spamming or hacking may result in your site being suspended without warning. You may be required to pay a re-activation fee of �25.
Total Webmaster will be the sole arbiter as to what constitutes a violation of this provision.
Email Policy
Total Webmaster may not be the source, intermediary, or destination address involved in the transmission of any unsolicited email, email bombs, hate email, or any mass email. Your email account may not be referenced as originator, intermediary, or reply-to address of such email. We consider mass email any email message sent to more than 100 email addresses or more than 10 news groups.
CGI Scripts Policy
Each account comes with its own cgi-bin. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal server operation or service to other
Total Webmaster customers. You will be notified in 24 hours about offending cgi script. No chat room or similar scripts allowed.
Due to continued spamming of Matts formmail script, this is banned from all Total Webmaster
servers.
Chat Policy
Total Webmaster does not allow chat rooms. You can however link your site to a chat provider. Some examples of chat providers are: www.humanclick.com, www.liveperson.com, and www.livehumanhelp.com.
Traffic Policy
Total Webmaster allows for very generous traffic, and most sites never exceed 500MB per month, unless they offer shareware, sound, video, image and multimedia archives, are mirror sites or any site whose primary purpose is file distribution.
Total Webmaster customers are discouraged from storing any files that cause excessive traffic on
Total Webmaster servers. Please contact Total Webmaster Technical Support team for more information. Again, 99% of the sites do not fall into this category and never reach our traffic limits.
We reserve the right to refuse service to anyone for any reason not prohibited by law. Also we reserve the right to terminate service to any customer for any reason not prohibited by law.
Any deliberate attempt to cause damage to Total Webmaster or any other Internet servers will result in immediate account deactivation without prior notice. No refund is given in this case.
All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill �5.00 for each gig of traffic exceeded. You will NOT be charged for transfer that you use beyond our generous data transfer limits without prior notification. You can monitor your transfer at anytime in your Control Panel.
Backups
Full backups are made weekly. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the clients' responsibility to maintain local copies of their web content any information. The "Backup Manager" is included in each hosting plan and client can use this tool to back up their files. If loss of data occurs due to an error of
Total Webmaster, we will attempt to recover the data for no charge to the client. If data loss occurs due to negligence of client in securing their account or by an action of the client,
Total Webmaster will attempt to recover the data from the most recent archive for a �50.00 fee.